this was absolutely unacceptable. i booked the 9:30 time slot for today (9/18) in nyc expecting to have a good time but was left stuck outside waiting for absolutely nothing. there were three other engenes waiting with me and there was literally not a single person inside of the hello82 venue. we passed by at 9pm and walked around waiting for the 10 minutes prior mark for doors open but to absolutely no avail.
there was zero info given, no notice of cancellation and we all had valid, paid-for tickets. it is past 10pm and still no news or any sign of anyone there.
does anyone know how i can get into contact with hello82 for compensation? i already messaged the nyc instagram account and the official account (which does not accept message requests), but there seems to be no valid phone number or email address where i can reach a representative.
this is absolutely disheartening because this is the only timeslot i can make it to for the rest of the event period (there’s two other 9:30pm ones i can make it to but i don’t know if i want to risk this happening again). i really wanted to see this too! hello82 is cheating us out of our money.
by velvetyjiayi