They sent me the wrong item and had me ship it back, promising they’d ship out the correct item once they’ve received my return. Now that they’ve processed the wrong item return, they tell me the hoodies are gone and not getting restocked and I can exchange or get store credit. I’ve already responded to them telling them they need to refund me or I’ll be processing a chargeback, but this is so infuriating.
alexturnerftw on
Lol wow at them not mentioning a refund.
They also had a 10% code they were advertising at the bottom of the site. I clicked it, signed up for emails & texts and got nothing. I emailed support, they wanted proof, which I sent them – and then they came back saying its no longer active and updated the website.
Really peeved with the site and their service – I will no longer be making the purchase I wanted to make. After the overpriced Ruby experience tickets I paid for, her team has me feeling very sour as a Jennie fan lately. It takes more for me than it used to in order to want to spend money in this economy.
ImpossibleSpecial988 on
This is why I have stopped buying artist merch in events and just support small businesses on Etsy and stuff.
Hot_Evidence7716 on
Returned my Lisa vinyl and still haven’t got my money back. The Ruby hoodie is trash quality, you are not missing out.
xxjs559 on
I haven’t received any of my orders from Jennie’s shop on her official site. The only thing I’ve received of Jennie’s is the Japanese version of Ruby & that was ordered from CD Japan. I’m not sure what’s going on with my order, I haven’t received any updates. All it says is “Preparing for shipment”.
sonicking12 on
No full refund to the original form of payment??? What
iSwedishVirus on
Demand a refund.
mysticGdragon on
Ugggh wtf! These are the exact reasons why I’m always scared to preorder things nowadays! 😭
WestSky6942 on
We should bring this to their labels’ attentions on X
Mysterious-Home-408 on
You need to let them know that you either need a full refund or you’ll be charging back your credit card. And if they don’t, you should.
10 Comments
They sent me the wrong item and had me ship it back, promising they’d ship out the correct item once they’ve received my return. Now that they’ve processed the wrong item return, they tell me the hoodies are gone and not getting restocked and I can exchange or get store credit. I’ve already responded to them telling them they need to refund me or I’ll be processing a chargeback, but this is so infuriating.
Lol wow at them not mentioning a refund.
They also had a 10% code they were advertising at the bottom of the site. I clicked it, signed up for emails & texts and got nothing. I emailed support, they wanted proof, which I sent them – and then they came back saying its no longer active and updated the website.
Really peeved with the site and their service – I will no longer be making the purchase I wanted to make. After the overpriced Ruby experience tickets I paid for, her team has me feeling very sour as a Jennie fan lately. It takes more for me than it used to in order to want to spend money in this economy.
This is why I have stopped buying artist merch in events and just support small businesses on Etsy and stuff.
Returned my Lisa vinyl and still haven’t got my money back. The Ruby hoodie is trash quality, you are not missing out.
I haven’t received any of my orders from Jennie’s shop on her official site. The only thing I’ve received of Jennie’s is the Japanese version of Ruby & that was ordered from CD Japan. I’m not sure what’s going on with my order, I haven’t received any updates. All it says is “Preparing for shipment”.
No full refund to the original form of payment??? What
Demand a refund.
Ugggh wtf! These are the exact reasons why I’m always scared to preorder things nowadays! 😭
We should bring this to their labels’ attentions on X
You need to let them know that you either need a full refund or you’ll be charging back your credit card. And if they don’t, you should.